Ombudsman

Physicians, nurses and employees at Maria Middelares General Hospital make every effort to provide professional services. Unfortunately, things sometimes do not go according to plan. We recommend that you first discuss this directly with the physician, nurse or employee involved. It may be that, with a small effort on their part, they can meet your expectations, respond to your comment or resolve a misunderstanding. Are you unable to find a solution together? Do you prefer to report your concerns in person and in confidence? Or are you not sure who to direct your concerns to? In that case, contact the ombudsman.

The ombudsman listens, informs and advises patients and their families

The ombudsman helps patients and their families who have a question or experience a problem with the services of the hospital or one if its employees. The ombudsman listens to you and works with you to find the best possible solution for your issue. The ombudsman is neutral and impartial and has a purely mediating role.

Did you know that you can also contact the ombudsman with compliments and suggestions? This enables us to retain what is good and continually strive for improvement.

As a hospital, we would like to assure our patients that they will receive Compassionate Care. It is important to us that every employee and physician respects your rights as a patient.

Please see below for an overview of many of the most common questions. We formulate a concrete response and also link to the patient right in question. In addition, we would also like to highlight the role of a confidant or representative for (older) patients.

Only available in Dutch:

Huishoudelijk reglement ombudsdienst

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