Our digital patient platform

The former appointment portal with login (via your physician's secretariat) has been removed. Managing your appointments is now done with our new, digital patient platform MyHospital. Your current appointments will also be available there.

• What is MijnZiekenhuis? Click here.
• How to use MijnZiekenhuis? Read how to log in here.
• Need help with MijnZiekenhuis? See the contact details in the blue box below.

On rare cases, patients are unable to log in via Itmse.

We diagnose these problems strictly on Apple devices.

Turning off your browser's private mode will usually resolve the issue. Find out how to do that with the button below.

Logging in as a foreign patient does not yet work, not even when you install Itsme. This is because, as a foreign patient, you are not known in the Belgian government's eHealth platform.

We are working on a solution for this.

Registering from abroad with a Belgian identity card is possible.

You can log into MijnZiekenhuis for another person (e.g. as an informal carer or parent of a minor child up to 15 years old) if you are legally registered with the government (eHealth) as a proxy for that person. To do so, you must - in addition to the legal power of attorney - also have a (medical) power of attorney for this person or persons registered in our hospital. This can be done online via MijnZiekenhuis or at your physician's office in the hospital.

Please note:

• the eID card of children up to six years old can only be read at the hospital because their kids ID does not yet have a PIN.
• as a parent of a child between 15 and 18, you no longer automatically have power of attorney (medical) over your child's file. Subject to the teen's consent, the power of attorney can be re-issued by contacting the physician's secretary.

In hospital

For this, you need to bring your own identity card (eID) and the eID, kids ID, or ISI+ card of your child(ren) or the person for whom you have a power of attorney. Keep the PIN of the eID or kids ID handy. Your physician's secretary can then do what is necessary.

Online via MijnZiekenhuis

• Go to myziekenhuis.be and log in via Itsme.
• Sign in 'as a citizen' and choose the appropriate option:
  • under 'For my child', click on your child's name
  • under 'Under the mandate of', click on the name of the person for whom you have power of attorney
• Then you need a card reader and eID software to read the identity card (eID) or kids ID. Keep the PIN of the eID or kids ID handy.
  • Make sure the eID software is installed on your computer.
    • Windows: go to your start menu -> settings -> apps
    • Apple: open Finder, the apps are in the sidebar
  • You don't have the eID software? Download it with the button below.

• To log in, carefully read and go through all the steps on the screen.

Still can't log in? Click on the links below for more info:

• General info on the eID
• Install and uninstall the eID software or problems with your browser.
• Log in with your electronic identity card

To ensure you have the best possible user experience and benefit from the latest features, we recommend updating your app regularly to the latest version.

Updates often include bug fixes, performance improvements and new features that make your app run smoother.

How do I update my app in the Apple Store (iOS)?

• Open the App Store.
• Tap your profile icon at the top of the screen.
• Scroll to see upcoming updates and corresponding version notes.
• Tap 'Update' next to an app to update just that app or tap 'Update all'.

How do I update my app in the Google Play Store (Android)?

• Open the Google Play Store app Google Play.
• Tap the profile icon that is top right.
• Tap Manage apps and device.
• Apps for which there is an update have the label update available.
• Tap update.

You need to log in via Itsme each time you use MijnZiekenhuis.

This is for the following reasons:

• Some users do not have an access code on their smartphone.
• Some users use an access code they share with third parties who they do not want to access their medical data in MijnZiekenhuis.