If you come to our A&E Department, you may have to wait a while before it is your turn. The reason for that is that we want to help as many people as possible, as well as possible. Patients with the most urgent complaints are therefore prioritised. This is termed triage. Depending on the nature and severity of your illness or injury, a nurse will assign an urgency code to you. This allows us to deploy the appropriate tools and physicians where they are most needed.
View the video above to find out more about the triage process and other factors that affect how long you have to wait. Click here for the English version: Why are you waiting in our emergency room?
This means that you may have to wait longer than other patients, even if they arrived after you. Why does it work this way?
- Patients with serious or life-threatening conditions are always given priority. The attending physician can always receive a call regarding another emergency.
- It is often necessary to wait in the A&E for radiology results, blood tests or exams by a specialist.
If hospitalisation is required, you will move to a care ward after the A&E. You may have to wait until this room is free.
We always do our best to help you as soon as possible and thank you for your understanding and cooperation. Feel free to ask a nurse to give you an estimate of the waiting time at any given time.