Arrival at the A&E
The emergency department is open 24 hours a day. We do not work by appointment. The core activity of the A&E is to provide first aid to patients with an urgent medical problem or a life-threatening situation.
When you get to the hospital grounds, follow the signs to ‘SPOED' on the various signposts.
There is limited parking by the A&E.
You can temporarily park your vehicle in one of these parking spots, for the time needed to register and admit your family member.
After registering your family member, we ask you to park your vehicle in the large car park underneath and next to the building. You can read more about the parking options and cost price here.
What to (not) take with you?
Register at the A&E Department with the following documents:
- Your identity card.
- If needed, referral letter from your GP or a specialist.
- If needed, insurance certificates (e.g. for work, sports or school)
- If needed, medication list
You may also want to bring reading material or other things to spend your time with.
Bring as few valuables or money as possible to the A&E. Do you still have a lot of money with you? Then please let the nurse
in the A&E know. We will save these valuables or money in a hospital safe for you. You can request it back upon discharge.
How soon will I be helped?
Some examinations require you to have an empty stomach. Always consult a nurse before eating or drinking.
After you register, the reception attendant will inform the triage nurse of your arrival. At this point you can take a seat in the waiting room. A nurse will come and pick you up and will accompany you to the triage room.
He or she will listen to your symptoms and the reason for your visit and will estimate how urgent your registration is. Based on that, you will be referred to a treatment or waiting room. The triage nurse will notify an A&E physician and nurse of your presence. They will examine and treat you further.
Life-threatening or very urgent cases are always given priority. Because of this, you may have to wait a while. We ask for your understanding.
You can read more about the possible waiting times here.
The treatment rooms
We have several treatment rooms available. In addition, we have two resuscitation rooms, a room for stitches, two rooms specifically for children, and two rooms for applying casts. This is where the nurses and physicians will examine you and start your first treatment.
The A&E physician can also ask a hospital specialist to come and examine you in the A&E. Depending on the reason for your admission, subsequent examinations may take place during your stay in the A&E Department:
- a cardiological examination such as an electrocardiogram (ECG)
- a blood draw
- a urine test
- a radiological exam
- a neurological examination such as an electroencephalogram (EEG)
Privacy, discretion and safety
- Privacy is very important to us. That is why each patient is given a separate treatment room as soon as possible.
- We ask the individuals accompanying you and visitors to stay in this room and not to walk in the hallway. In consultation with the nurse, one or two family members or persons accompanying you may go with you to the treatment room. Other family members or supervisors will take a seat in the waiting room. In some cases, you may be asked to limit the number of visitors.
- A&E personnel also have a right to privacy. They do not give permission to have audio or video recordings taken of them. If you film an employee, we will ask you to delete the recording. If you refuse, we will notify the police. Of course, we do not give permission for the reproduction and distribution of audio or video recordings.
- An A&E Department can be a stressful environment. Decency and mutual respect form the basis for contacts between hospital staff, patients and visitors. There is no room in the hospital for derogatory remarks, aggressive behaviour or other forms of threat.