Central Point of Contact for GPs
Quality of care is one of the main pillars of the Maria Middelares General Hospital. We therefore make every effort to offer GPs the best possible service. You may, of course, still notice aspects that require improvement.
The Central Point of Contact for GPs has been established to standardise feedback across all cooperation initiatives and to collect reports by GPs. GPs can quickly and simply report any complaints and issues here. The relevant physician will process your complaint with the necessary attention and urgency.
Naturally, an ombudsman for patients is provided as well in compliance with the legal requirements for all hospitals (22/08/2002).
How to file a complaint
- File your complaint at the Central Point of Contact for GPs.
- You will receive a confirmation of receipt once the complaint has been received.
- The Central Point of Contact investigates your complaint, contacts the relevant parties and draws up a plan of action.
- You may expect to receive feedback. The exact period of time necessary to process your complaint depends on the nature of the complaint and the time required for the investigation.