Social Services and arranging assistance

Our colleagues from Social Services ensure a smooth transition from home to hospital and back.
Our colleagues from Social Services ensure a smooth transition from home to hospital and back.

Eighteen social workers are at your service to provide support, information, advice, referrals and assistance.

A visit or admission to a hospital is one of the many links in the care chain. We help ensure a smoother transfer between those links. The social support we provide can start before, during or after a visit or stay in our hospital.

Social Services chiefly help in arranging for different types of care, assistance and administration associated with being ill. Collaboration with the patient themselves, their relatives and care providers at and outside the hospital is a must in this process.

For whom?

For whom?

The provisions of Social Services are available to everybody.

  • Patients
  • Informal caregivers, relatives, important loved ones
  • Care providers, health care professionals, referrers

What can we help with?

What can we help with?

Social workers can provide answers to manyquestions:

  • Who can assist me once I am home?
  • Where can I continue to recover after my admission?
  • How do I get my health insurance fund (health mutual) back in order?
  • Which premiums or allowances might I be eligible for?
  • Who can help me with my search for adapted employment or daytime activities?
  • Where can I find help with (excessive) medical expenses?

In addition, you can also call on Social Services to be a listening ear and to obtain information on the organisation and coordination of various services (e.g. home nursing care, family assistance services, cleaning service, hot meals, volunteer assistance, loan services for medical/orthopaedic care equipment, patient transport and assisted living). Our assistance is discreet and free of charge.

If a social worker cannot answer your question immediately, he or she will refer you to other services, if necessary. There is close cooperation with colleagues from mutual insurance funds, CPASs (public centres for social welfare), residential, care and rehabilitation centres, mental health centres and so forth.

Reporting an admission

Reporting an admission

Hospital stays are becoming increasingly shorter. Well-prepared admission and discharge procedures ensure a smooth transfer from home to hospital and back.

Will you yourself or a relative be admitted to hospital? Please inform us as soon as possible if you require support.

Click on the ‘Report an admission’ button below and complete the form. We will respond quickly.

Report an admission



General e-mail address:

Social Services can be contacted:

  • Monday from 8.30am to 4.30pm
  • Tuesday from 8.30am to 6.30pm
  • Wednesday from 8.30am to 4.30pm
  • Thursday from 8.30am to 6.30pm
  • Friday from 8.30am to 4.30pm

Each department has a dedicated social worker. Feel free to call or e-mail for an appointment. Contact details can be found below. You can also ask a nurse or a staff at reception if a social worker is available. Social services staff visit the ward.

Contact details by department

General surgery, abdominal, bladder, prostate, gynaecological and oncological surgery
Day hospital, intensive care, unplanned care, intermediate care

Cases are allocated to social workers based on the main condition. Please contact a social worker that is appropriate for the medical problem involved. If in doubt, contact a social worker or the department head for guidance.

Physiotherapy, Pain Clinic and Spine Unit
Physical Medicine and Rehabilitation
  • Intermediate and long-term care ward D601, zone 1 and 2 – Jelke Van Isacker
  • Intermediate and long-term care ward D601, zone 3 - Miet Verdonck
  • Intermediate and long-term care ward D602, zone 1 - Miet Verdonck
  • Intermediate and long-term care ward D602, zone 2 and 3 – Pakize Ergürbüz
  • Intermediate and long-term care ward D603 (room 1-11, bed 1) – Sarah De Laender
  • Ward D603 (room 11 bed 2 to room 20) – Lies De Temmerman
  • Geriatric Day Hospital - Jelke Van Isacker
  • Geriatric patient admitted to a ward (other than the Geriatrics Department) - assignment of a social worker file by file
Gynaecology – Obstetrics – Fertility
Heart disease
Cardiovascular Surgery
Hormonal and metabolic disorders and diabetes
Skin disorders
  • Miet Verdonck
Paediatric diseases
Pulmonary diseases and allergies

Medical Oncology – Haematology
  • Oncology Day Hospital
  • General Oncology (admission) - Leen Verwee
  • Gastroenterology and Endocrinology (inpatient and outpatient) - Leen Verwee

Oral, mandibular, and facial surgery
Ear, nose, and throat diseases
  • Roxanne Pels
Renal disorders – Dialysis
Nuclear Medicine and Radiology
  • Roxanne Pels
Eye disorders
  • Miet Verdonck
Plastic surgery, reconstructive surgery, aesthetic surgery
Psychiatric Department (PAAZ)


Voice disorders, head and neck surgery

You can always reach out to Social Services through the nurses on the ward, either by phone (between 9am and 12pm and 1pm and 4pm) or by e-mail. Preferably by appointment in advance of the visit. Every day, except weekends, there is a social worker in the hospital.

Social Services is located on the third floor. Follow route 69 from the main entrance.

(Ortho)geriatrics, Geriatric Day Hospital
Internal Medicine, Oncology Day Hospital, Intensive Care, Accident & Emergency, maternity, paediatrics, outpatients clinic
Acute geriatrics, SP locomotor rehabilitation, surgery and pre-admission