Animation video: why you are waiting in our emergency department

In collaboration with Cast Animation and 15 other hospitals (see below), over the past few months we worked on an animated video about the triage process in the emergency department. The aim is to clarify how the emergency services work, so that patients have a better understanding of possible waiting times.

The reality is, that those who come to our A&E sometimes have to wait a while before it is their turn. This is because we want to help as many people as possible in the best possible way. Patients with the most urgent complaints are therefore prioritised. This is termed triage. Depending on the nature and severity of your illness or injury, a nurse will assign an urgency code to you. This allows us to deploy the appropriate tools and physicians where they are most needed.

Find out more about the triage process and other factors that affect your waiting time in the video below.

Other participating hospitals: Jan Yperman Hospital, Alma General Hospital, Sint-Lucas General Hospital, Geel Hospital, Groeninge General Hospital, Sint-Vincentius Deinze General Hospital, H. Mol Cardiac Hospital, Rivierenland General Hospital, Glorieux General Hospital, O.L.V. van Lourdes Hospital Waregem, Damiaan General Hospital, Herentals General Hospital, Imelda Hospital and Aalst-Asse-Ninove OLV Hospitals, Zeno General Hospital.