Central contact point for GPs

Quality care is one of our main pillars. We make every effort to offer GPs the best possible service. Nevertheless, you may see certain areas for improvement.

To standardise feedback from all collaboration initiatives and to collect reports from GPs, a central GP contact point was set up. GPs can quickly and easily report all complaints and bottlenecks here. The doctor in charge of the reporting point will treat your complaint with due consideration and urgency.

Naturally, there is also a parallel ombudsman service for patients as provided by law in every hospital (22/08/2002).

Filing and handling complaints

1. Submit your complaint to the central contact point for GPs using the reporting form.
2. You will receive an acknowledgement of receipt if the complaint has been properly received.
3. The central contact point will investigate your complaint, contact those involved and draw up an action plan.
4. You can expect appropriate feedback. The exact handling time depends on the nature of the complaint and the time needed for an investigation.

Dr. Temmerman Linda

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