Physicians, nurses and employees at Maria Middelares General Hospital make every effort to provide professional services. Unfortunately, things sometimes do not go according to plan. We recommend that you first discuss this directly with the physician, nurse or employee involved. It may be that, with a small effort on their part, they can meet your expectations, respond to your comment or resolve a misunderstanding. Are you unable to find a solution together? Do you prefer to report your concerns in person and in confidence? Or are you not sure who to direct your concerns to? In that case, contact the ombudsman.

The ombudsman listens, informs and advises patients and their families

What can the ombudsman do for you?

The ombudsman helps patients and their families who have a question or experience a problem with the services of the hospital or one if its employees. The ombudsman listens to you and works with you to find the best possible solution for your issue. The ombudsman is neutral and impartial and has a purely mediating role.

Did you know that you can also contact the ombudsman with compliments and suggestions? This enables us to retain what is good and continually strive for improvement.

Contact the ombudsman

You can schedule an appointment for a personal conversation:

The ombudsman can be contacted on weekdays from 9am to 12pm and from 2pm to 5pm.

You will find the ombudsman’s office on the second floor of the west wing (through gate A, toward the Delivery Unit) of the Maria Middelares General Hospital in Ghent.

Rules of Order

Would you like to know more about how we work? View our Rules of Order below.

Patient rights

Do you have any questions about patients’ rights? You can refer to them here.