Blood collection

Blood collection

Blood samples are collected both at Maria Middelares General Hospital and the Maria Middelares Medical Centre in Ghent-Bruges, without the need for an appointment. View the Phlebotomy page for locations and opening hours.

Results

Results

You can only obtain your test results through your attending physician or GP. There is no point in contacting our department or the Phlebotomy Department, since we are not allowed to communicate results.

Reporting

Reporting

Hard Copy reporting protocol

The laboratory management is responsible for the design of the protocol and independently determines its approach and content. Protocols are generated in the Laboratory Information System (LIS) and have a fixed design. Protocols contains all the essential elements and have been designed in accordance with Belgian legislation and the industry’s applicable guidelines. The clinical biologists guarantee easy legibility. If desired, hard copy protocols are sent to the person requesting the laboratory test by post.

Electronic reporting

In addition to the classic, hard copy reporting protocol, test results can also be viewed in electronic form. External requesters can specifically request to receive test results through Hector. This service allows for secure patient data exchange between the laboratory and the physician or GP, guaranteeing data confidentiality (through data encryption) and integrity.

External requesters can submit a request to the laboratory if they wish to receive results through Hector. The end user should have access to a PC and a modem and an automated patient chart.

For reports using Hector, the physician can choose from various formats such as Medidoc, HealthOne, Medibase and Medar.

At the request of the laboratory, the IT Department of our hospital provides support if a user who is not yet registered in the system wishes to use this type of reporting or in case of technical problems.

Only medically authorised results are available for viewing by the requester through Hector. The IT Department of our hospital is responsible for guaranteeing confidentiality of data forwarded through Hector up to the point that data are sent from the hospital to the user. From the moment that data leave the hospital, these responsibilities fall to the user, manufacturer or supplier of the externally used software package.

The laboratory has verified, with a favourable end result, the integrity of data transmission for the Medidoc, HealthOne, and Medar formats, through to the level of the export file. Other formats were not tested; therefore, the end user shall take full responsibility for their use. It is impossible for the laboratory to conclusively verify the final visualisation of the results in the various available external packages; therefore, this falls outside of the scope of its responsibilities.

The end user shall be responsible for keeping their facilities required for receiving and viewing forwarded results from Hector, up to date. The end user shall also be responsible for implementing the necessary precautions to guarantee the confidentiality of the forwarded data (e.g. password policy etc.).

From 3 September 2018, patients can also view their laboratory results through the website www.cozo.be, after registering with their e-ID. CoZo is a highly secured electronic platform that also gives physicians access to test results if the patient has given their permission in advance. Electronic data exchange through CoZo is subject to the Law on the protection of privacy (Wet tot bescherming) in relation to the processing of personal data and the Law on patient rights (Wet betreffende de rechten van de patiënt). For our hospital, the CoZo platform imports data from the C2M medical record. The laboratory cannot in any way guarantee the correctness of this electronic copy and therefore declines all third-party liability for any damage or consequences of incidents resulting from the use of laboratory results that are displayed in CoZo.

Reporting by fax

Results can be reported by fax at the specific request of the requester. The laboratory is responsible for sending the protocol by fax on the basis of the data that have been made available. The end user guarantees the protection of confidentiality of the received data by implementing the appropriate measures.

Reporting by telephone

Reporting of the results by telephone is also possible upon request. Results are also always reported to the requester by telephone if they exceed configured warning thresholds or if extremely abnormal results are found (list available upon request). It is the responsibility of the individual requester to always verify the results reported by telephone against the hard copy or electronic results before making diagnostic or therapeutic decisions based on these results.

Reporting by e-mail

The laboratory does not support the forwarding of patient results by e-mail as this form of data transmission offers inadequate guarantees to ensure the confidentiality of the forwarded data (inadequate network security, insufficient checks of the identity of the persons having access to the data). For this reason, the laboratory will decline any requests from physicians to forward reports by e-mail, in accordance with the advice issued by the Order of Physicians on this issue.