Coronavirus COVID-19: information and action points

Protect yourself and protect each other: Rules

Protect yourself and protect each other: Rules

All necessary precautions are taken to ensure that our hospital remains a safe place for our patients.

Hospitals receive very concrete guidelines from government and the Sciensano scientific research institute. We follow these guidelines closely.

You will find the general rules below, followed by specific guidelines for patients and visitors.

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I am fully vaccinated. Do I still need to follow the COVID measures?

Yes. Even if you are fully vaccinated, you must still comply with the measures. You still need to wear a mask, maintain physical distancing and practice good hand hygiene. The following rules for quarantine are also still applicable.

For the time being, it is important to follow these measures for various reasons:

  • You could still transmit the disease, even if you have been vaccinated (even though vaccinated people are less contagious than non-vaccinated people).
  • There are many vulnerable patients at our hospital. As a hospital, it is our responsibility to guarantee a safe environment.
  • No vaccine offers 100% protection from becoming sick.

In addition to the government guidelines, we ask that everybody in our hospital wears a mask that covers the nose and mouth and that meets the standards set by our hospital, everywhere on site and at all times. The aim of this is to guarantee maximum safety levels in our hospital and for our patients.

Wear your own mask when visiting the hospital for a consultation or when visiting a patient. Attention: fabric masks, masks with a valve, masks that are soiled or wet or are of dubious quality are still prohibited.

Patients who are admitted to hospital will be given a mask for use in their room.

See the leaflet below for more information.

Gloves give one a false sense of security: Correct hand hygiene is much more effective. We therefore ask you to remove gloves when entering the hospital and to clean your hands. It is not permitted to put gloves on again while you are inside the hospital.

Regularly wash your hands with water and soap or with a hand sanitiser gel. Always do so when arriving at and leaving our hospital. Do not touch your face.

We ask that everybody keeps the required distance.

Patients/support persons

Patients/support persons

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Our hospital has taken all the required preventative measures to guarantee safe care and counts on each patient to respect the agreement listed above.

Arrive on time: please check in ten minutes before your appointment.

The presence of a partner or support person can make a big difference for patients. Patients may have a maximum of 1 support person accompany them (this also applies to children).

Do not come to the hospital, but contact (the secretariat of) your physician by telephone first:

  • if you are feeling unwell;
  • if you are in quarantine;

If a PCR test is required for your procedure, a staff member will contact you beforehand.

The presence of a partner or support person can make a big difference for patients. Patients may have a maximum of 1 support person accompany them (this also applies to children).

Do not come to the hospital, but contact (the secretariat of) your physician by telephone first:

  • if you are feeling unwell;
  • if you are in quarantine;

The presence of a partner or support person can make a big difference for patients. Patients may have a maximum of 1 support person accompany them (this also applies to children).

Do you need urgent medical care? Contact our emergency service.

Visitors

Visitors

Patients may have several visitors at the same time. Exceptions to the rule (maternity, neonatology, paediatrics, D502 (SP Rehabilitation) and visits for COVID-19 patients) can be found below.

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  • Children also count as visitors.
  • Do not visit: if you are feeling unwell or if you are in quarantine.
  • Keep your visit brief and remain in the room.
  • Always wear a mask covering your nose and mouth. Do so at all times and everywhere in the hospital, including in the patient’s room. Do you not have a mask? You will be given one when entering the hospital. The patient who receives visitors will also always be wearing a mask.
  • Always keep adequate distance (more than 1.5 metres) and avoid direct contact with the patient.
  • Wash your hands before and after the visit with water and soap or with a hand sanitiser gel. Keep touching objects in the room to a minimum.
  • COVID-19 patients may have 1 designated visitor come between 4pm - 7pm
    • For end-of-life/critically ill patients: a maximum of 3 visitors at any given time
  • D502 - SP Rehabilitation: may receive up to two visitors per day
  • Maternity Unit:
    • The partner, brothers and sisters are welcome the entire day
    • Several visitors are welcome at the same time between 6 and 8 pm
  • Neonatal Unit:
    • Only the parents may visit for the whole day
    • Between 4 and 6 pm brothers and sisters (one at a time) are welcome
    • Between 6 and 8 pm grandparents (one at a time) are welcome
  • Paediatrics
    • The partner, brothers and sisters are welcome the entire day
    • Two visitors are welcome between 2 en 8 pm

Information about coronavirus testing

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Anyone exhibiting COVID-19 symptoms can be tested.

On weekdays:

If you have symptoms, stay at home (even if they are not severe) and get in touch with your GP. If your GP thinks you may have COVID-19, she or he will carry out a test or refer you to a triage centre in the neighbourhood. The test will be taken to the responsible laboratory on the same day. You should then stay at home in quarantine and wait for the test results.

At the weekend or on public holidays:

Call the special number 1733. You will be connected to the nearest monitoring unit on the basis of your postcode. People with symptoms will be assessed by telephone and given an appointment in a monitoring unit or triage centre.

Things to think about:

  • The monitoring units cannot pass on advice or test results to patients. Contact your own GP or consult the Cozo website.
  • You cannot enter the monitoring unit without an appointment. You can schedule an appointment at any time by calling 1733.

You will find more information about testing for COVID-19 on the FOD Volksgezondheid and Sciensano websites.
You will find more information about GP monitoring units in Ghent here.

If a PCR test is required, the reception department staff will contact you to schedule an appointment.

Schedule your appointment on the website for the Kasteel Pharmacy. Schedule your test in a timely fashion. We recommend scheduling it for 48 hours before your departure.

  • The result from your coronavirus test will be posted to your online medical record on www.cozo.be within 48 hours.
  • If the testing is for international travel, you will receive an English-language certificate by e-mail.

Practical information

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The restaurant is open for visitors.

  • A Covid Safe Ticket is no longer necessary.
  • Only take your nose and mouth mask off if you are seated at a table and eating or drinking.

You may go to the hospital information desk in the reception hall between 8am and 8pm where staff will assist you. A receptionist will assist you further.

  • Do not wash clothing and linen together with the clothing and linen of others
  • Do not shake up the laundry when putting it in the washing machine
  • Use a full washing cycle at a minimum temperature of 60°
  • Wash your hands after touching the dirty laundry
  • Use a dryer (if possible)
  • Dispose of the dirty laundry plastic bags

Patients may be collected from the ward.

Medical information

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Symptoms range from mild to severe respiratory conditions with fever, coughing and breathing difficulties. Elderly people and people with existing chronic conditions appear to be more likely to have serious symptoms.

Which check-ups are still being performed? Can my partner stay overnight?

Our gynaecologists answer the most frequently asked questions.

The team of the Integrated Cancer Centre of Ghent (ICG) has compiled answers to the questions most frequently asked by patients.

Should you still have questions, please contact the ICG secretariat.

How can you support us?

How can you support us?

Since the start of the COVID-19 pandemic and stricter government guidelines coming into force, Maria Middelares General Hospital has been making every effort to make long-term adjustments to its operation. The determination and willingness of our physicians, nurses and employees to manage the influx of patients is unprecedented.

To prevent our care providers, our ‘day-by-day heroes’, from being adversely affected, we want to provide them with psychosocial support and the facilities they need. Our patients are also in great need of additional support. People are frightened, or suffering due to the measures banning visits and social contact. We want to show them some much-needed support in these difficult times by providing them with, for example, videochat tools or other useful apps and giving them some extra attention.

Any support to improve patients’ experiences and to help support our colleagues is welcome. We are grateful for any donation you feel able to make using the button below or by transfer to account number BE55 2900 3871 5044 citing the reference ‘Corona’. This will allow us to continue to provide our patients with the quality care they have come to expect from us.

Useful links

Up-to-date information and FAQ can be found on the Public Health website of the FOD Volksgezondheid.

There is a lot of fake news in circulation about the coronavirus. These myths are disproved on the health and science website Gezondheid en Wetenschap.

Tips to reduce the risk of infection

Tips to reduce the risk of infection