Coronavirus COVID-19: information and action points

Protect yourself and protect each other: Rules

All necessary precautions are taken to ensure that our hospital remains a safe place for our patients.

Hospitals receive very concrete guidelines from government and the Sciensano scientific research institute. We follow these guidelines closely.

You will find the general rules below, followed by specific guidelines for patients and visitors.

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Respect the measures, even after vaccination.

I am fully vaccinated. Do I still need to follow the COVID measures?

Yes. Even if you are fully vaccinated, you must still comply with the measures. You still need to wear a mask, maintain physical distancing and practice good hand hygiene. The following rules for quarantine are also still applicable.

For the time being, it is important to follow these measures for various reasons:

  • You could still transmit the disease, even if you have been vaccinated (even though vaccinated people are less contagious than non-vaccinated people).
  • There are many vulnerable patients at our hospital who are only partially vaccinated. As a hospital, it is our responsibility to guarantee a safe environment.
  • No vaccine offers 100% protection from becoming sick.

The impact of vaccination on the existing measures will be regularly re-evaluated. One important parameter is the vaccination level of risk groups.

Everybody entering the hospital must wear a mask

In addition to the government guidelines, we ask that everybody in our hospital wears a mask that covers the nose and mouth and that meets the standards set by our hospital, everywhere on site and at all times. The aim of this is to guarantee maximum safety levels in our hospital and for our patients.

Wear your own mask when visiting the hospital for a consultation or when visiting a patient. Attention: fabric masks, masks with a valve, masks that are soiled or wet or are of dubious quality are still prohibited.

Use your mask in the correct manner:

  1. Thoroughly clean your hands before putting on your mask.
  2. Ensure your nose and mouth are fully covered. Make sure that the mask fits snugly onto your face.
  3. Never touch the mask while wearing it. If you do, clean your hands immediately.
  4. Replace the mask with a new one if it is wet or visibly soiled. Do not wear the same mask for more than eight hours.
  5. Remove the mask only by holding it by the elastic loops (never at the front) and immediately throw it into a closable bin.
  6. Thoroughly clean your hands after removing the mask.

Patients who are admitted to hospital will be given a mask for use in their room.

Keeping your own gloves on while in the hospital is not permitted

Gloves give one a false sense of security: Correct hand hygiene is much more effective. We therefore ask you to remove gloves when entering the hospital and to clean your hands. It is not permitted to put gloves on again while you are inside the hospital.

Practice proper hand hygiene

Regularly wash your hands with water and soap or with a hand sanitiser gel. Always do so when arriving at and leaving our hospital. Do not touch your face.

Social distancing: Make sure you maintain enough distance to other people

We ask that everybody keeps the required distance.

Do a self-test before you come to visit

As a hospital, it is our mission to guarantee a safe environment for our patients. We therefore ask you to take a self-test before visiting a (vulnerable) patient.

Patients: new measures

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Consultations: appointments and support

Our hospital has taken all the required preventative measures to guarantee safe care and counts on each patient to respect the agreement listed above.

Arrive on time: please check in ten minutes before your appointment.

The presence of a partner or support person can make a big difference for patients. Now that there are fewer coronavirus infections in the community given the increasing vaccination rate, patients are allowed once again to be accompanied by no more than one person (also applies to children).

Do not come to the hospital, but contact (the secretariat of) your physician by telephone first:

  • if you are feeling unwell;
  • if you are in quarantine;

Operations: appointments and support

Our hospital has put all necessary precautionary measures in place to guarantee safe care and counts on all patients to respect these measures. If your procedure cannot take place, you will be called by the hospital at least three working days before the procedure. So, there is no need to contact the hospital yourself. Do you have any questions or concerns? Please contact (the secretariat of) your physician.

May an accompanying person come with me?

The presence of a partner or support person can make a big difference for patients. Now that there are fewer coronavirus infections in the community given the increasing vaccination rate, patients are allowed once again to be accompanied by no more than one person (also applies to children).

Do not come to the hospital, but contact (the secretariat of) your physician by telephone first:

  • if you are feeling unwell;
  • if you are in quarantine;

Do you need urgent medical care? Contact our emergency service.

Visitors: new measures

As of November 25, patients may receive two visitors a day. Exceptions to the visiting rules can be found below.

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Strict conditions

  • Children also count as visitors.
  • Do not visit: if you are feeling unwell or if you are in quarantine.
  • Keep your visit brief and remain in the room.
  • Always wear a mask covering your nose and mouth. Do so at all times and everywhere in the hospital, including in the patient’s room. Do you not have a mask? You will be given one when entering the hospital. The patient who receives visitors will also always be wearing a mask.
  • Always keep adequate distance (more than 1.5 metres) and avoid direct contact with the patient.
  • Wash your hands before and after the visit with water and soap or with a hand sanitiser gel. Keep touching objects in the room to a minimum.

Exceptions to visiting rules

  • COVID-19 patients may be visited by a regular visitor between 4pm and 7pm.
    • When end-of-life: max. three visitors at a time.
  • Maternity and paediatrics:
    • The family (partner + children) are welcome all day.
    • Visitors (max. 4 people a day - including partner and children) are only allowed between 6pm and 8pm.
  • Neonatology:
    • Only the parents are allowed to visit all day.


Information about coronavirus testing

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I have COVID-19 symptoms. Where can I go to get tested?

Anyone exhibiting COVID-19 symptoms can get a test.

On weekdays:

If you have symptoms, stay at home (even if they are not severe) and get in touch with your GP. If your GP thinks you may have COVID-19, she or he will carry out a test or refer you to a triage centre in the neighbourhood. The test will be taken to the responsible laboratory on the same day. You should then stay at home in quarantine and wait for the test results.

At the weekend or on public holidays:

Call the special number 1733. You will be connected to the nearest monitoring unit on the basis of your postcode. People with symptoms will be assessed by telephone and given an appointment in a monitoring unit or triage centre.

Things to think about

  • The monitoring units cannot pass on advice or test results to patients. Contact your own GP or consult the Cozo website.
  • You cannot enter the monitoring unit without an appointment. You can schedule an appointment at any time by calling 1733.

You will find more information about testing for COVID-19 on the FOD Volksgezondheid and Sciensano websites.
You will find more information about GP monitoring units in Ghent here.

I will soon undergo a procedure at your hospital. Do I need to be tested for coronavirus?

Yes. Our staff will contact you for a coronavirus test.

I am traveling soon. Can I be tested for coronavirus at Maria Middelares General Hospital?

You may receive a coronavirus test done our hospital if you need one for travel purposes. Schedule your test in a timely fashion. We recommend scheduling it for 48 hours before your departure.

After your trip, you may also visit our hospital for a coronavirus test.

How do I get the result of my coronavirus test?

  • The result from your coronavirus test will be posted to your online medical record on within 48 hours.
  • If the testing is for international travel, you will receive an English-language certificate by e-mail.

Practical information

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Is the restaurant open to visitors?

The restaurant is open to visitors.

The Consultation Committee has decided to introduce the Covid Safe Ticket for all catering establishments starting from Monday November 1st, 2021. Our restaurant must also follow these regulations.

  • Do you have a valid Covid Safe Ticket?
    Then you get access to the seating area of ​​our restaurant.
  • Don't have a valid Covid Safe Ticket?
    Then you can only buy take-away meals and take them with you to consume outside the restaurant.

When can I drop off or collect laundry for an admitted patient?

You may go to the hospital information desk in the reception hall between 8am and 8pm where staff will assist you. A receptionist will assist you further.

  • Do not wash clothing and linen together with the clothing and linen of others
  • Do not shake up the laundry when putting it in the washing machine
  • Use a full washing cycle at a minimum temperature of 60°
  • Wash your hands after touching the dirty laundry
  • Use a dryer (if possible)
  • Dispose of the dirty laundry plastic bags

When can I pick up a person when they return home from a stay in hospital?

Patients may be collected from the ward.

Medical information

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What are the typical symptoms of COVID-19?

Symptoms range from mild to severe respiratory conditions with fever, coughing and breathing difficulties. Elderly people and people with existing chronic conditions appear to be more likely to have serious symptoms.

I am pregnant/due to give birth: what are the guidelines?

Which check-ups are still being performed? Can my partner stay overnight?

Our gynaecologists answer the most frequently asked questions.

I am a cancer patient, what should I do?

The team of the Integrated Cancer Centre of Ghent (ICG) has compiled answers to the questions most frequently asked by patients.

Should you still have questions, please contact the ICG secretariat.

How can you support us?

Since the start of the COVID-19 pandemic and stricter government guidelines coming into force, Maria Middelares General Hospital has been making every effort to make long-term adjustments to its operation. Expectations are extremely high and staff have been working incredibly hard during this health crisis. The determination and willingness of our physicians, nurses and employees to manage the influx of patients is unprecedented.

But the challenge will remain for a long time to come and resources are scarce. The stress and high workload are taking their toll too. To prevent our care providers, our ‘day-by-day heroes’, from being adversely affected, we want to provide them with psychosocial support and the facilities they need. Our patients are also in great need of additional support. People are frightened, or suffering due to the measures banning visits and social contact. We want to show them some much-needed support in these difficult times by providing them with, for example, videochat tools or other useful apps and giving them some extra attention.

Any support to improve patients’ experiences and to help support our colleagues is welcome. We are grateful for any donation you feel able to make using the button below or by transfer to account number BE55 2900 3871 5044 citing the reference ‘Corona’. This will allow us to continue to provide our patients with the quality care they have come to expect from us.

What is Helping Hands Belgium and how can I support them?

Helping Hands Belgium (HHB), an aid organisation located in Ghent, raises funds to support professionals in the four Ghent hospitals through purchases of medical resources such as masks and gloves. Do you want to join them in their activities? Transfer an amount to the account number of Helping Hands Belgium. You can find more information at

Up-to-date information and FAQ can be found on the Public Health website of the FOD Volksgezondheid.

There is a lot of fake news in circulation about the coronavirus. These myths are disproved on the health and science website Gezondheid en Wetenschap.

Tips to reduce the risk of infection